SHIPPING IN AUSTRALIA

(scroll down for international shipping)

GENERAL INFO

Our preferred shipping method is Australia Post Parcel. 

With Australia Post, if they can not deliver or safely leave the parcel, it is taken to the nearest Post Office for you to collect at your convenience. Australia Post are phasing out cards, so please check your tracking, you might not be notified.

We use both Express Post and standard parcel shipping. These are both Australia Post services. Express is overnight and Parcel is 3 days. There is some variance, Parcel Post to a Sydney address can be 2 days and to Western Australia it can be 5 days. 
Orders over $99 get free shipping. 

Decks and completes and large orders are shipped via Parcel Post or Aramex. A longboard is a big object to ship around the country. Australia Post has a box limit of 1 metre in length. If the box is longer than 1 metre or your address is in a regional area we use Aramex.

NOTIFICATIONS 

When we ship your order you will get notified by our system and also Australia Post. It is important you give us your real email or the one you check most, because that is where we send the notifications. You can send us an email to remove your personal details from our system after you receive your order.

COSTS 

Orders over $99 get free shipping.

Orders under $99 have two options at checkout: Express is $14.99 and Parcel Post is $9.99.

 

INSURANCE

Hopkin Skate insures all parcels through our business insurance policy. We do not use the Australia Post insurance. If there is a lost parcel or you have not received your order we use the Australia Post investigative service. If they can not find the shipment, we will replace the item via our business insurance.   

SPECIAL INSTRUCTIONS

If you have some special instructions, type them into the area called "Special Instructions for Hopkin crew". Yes we read them, and anything you type in there about your delivery will will put on the Australia Post shipping label so the driver reads and knows what's up.

 

 URGENT DELIVERIES - or time specific deliveries

 This usually comes up for customers organising presents for birthdays.

If you are ordering with 10 to 14 days before the birthday, you will get or order no problem, BUT it is best to tell us when you need the order by, or when the birthday is. You can do this by typing in a message in the "Special instructions" box at checkout.

If you need a delivery within 7 days, please let us know the date you need the delivery. Small items get shipped express post and will arrive easily, but larger longboards will take longer and we will make sure it gets there on time.

If you need a longboard delivered within a few days, it is best to call us or contact us by email. If we can not delivery, we can recommend a local shop that you make be able to collect a longboard in time. It is not always about us selling you something, we are happy to help with recommendations to save you time and a bit of stress.  

PICKUPS

Pick ups can be arranged, our new warehouse is located in Sunshine Coast, Queensland. Send us an email if you would like to collect your order.