Refund policy
We have a few different types of returns:
Returns (I dont want it anymore gimme my money back)
You have 30 days. If 30 days have gone by since your purchase, unfortunately we canāt offer you a refund or exchange, but ask us anyway, our returns policy is flexible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, though this is flexible, wheels can be unwrapped but not used.
To complete your return, you must return item with a copy of the invoice with a written note on the invoice stating why you are returning it, what action you want us to take. This will speed up the service, because we know what to do and we don't have to contact you. Please call to arrange a return.
Send the return to:
Hopkin Skate
PO Box 44,
Gordon NSW 2072
Refunds (if applicable)
Once your return is received and inspected, and your refund approved we will refund you the same way you paid. For credit cards and Paypal we do not need your details, we can reverse the charge through our system. If you paid via bank deposit, we will need your bank account details, we can't reverse a bank deposit.
Restocking fee
If you cancel your order and get a refund we do get the payment processsing fee returned. Paypal and merchant services like Shopify and Afterpay keep their fee. Therefore we have had to introduce a restocking fee to cover the non refunded merchant fees. This restocking fee is 5%.Ā
Exchanges (if applicable)
We only replace items if they are defective or damaged or you have a really good excuse like my girlfriend hates the colour, my friend bought this as a present and he is an idiot. If you need to exchange it for the same item, send us an email at james@hopkin.com.au but it is better to call and speak to Hop (James). Seriously, we do exchanges all he time, it is not a big deal, but the lawyers wont let us put that in the policy.
Return your item to:
Hopkin Skate
PO Box 44,
Gordon NSW 2072
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund but we have never done it. To date we always give back your shipping for a few reason, the main one is we do free shipping. If you spend less than $30 we snag you for $10 shipping, happy to give it back to keep a skater happy.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We donāt guarantee that we will receive your returned item.